Policies & Customer Information
Transparency matters to us. Below you’ll find all essential policies related to privacy, shipping, returns, and website usage. These policies are designed to protect you, clarify expectations, and ensure a smooth and secure experience when interacting with our brand.
Privacy Policy
At Imperfect Beauty, a natural beauty boutique based in Reno, your privacy matters to us. Any personal information collected through our website is used only to process orders, provide customer support, and improve your shopping experience. As an inclusive beauty brand, we do not sell or misuse customer data. All information is handled securely and responsibly.
Shipping Policy
Our self care wellness shop works with trusted partners across the USA to deliver clean beauty products safely and efficiently. Shipping costs are included in product pricing unless otherwise stated. Delivery times may vary depending on vendor location and destination. While we strive for timely fulfillment, shipping timelines are estimates and may be influenced by external factors.
Return & Refund Policy
We partner with vendors who typically offer a 30-day return policy on handmade skincare products in the USA. If you are not fully satisfied with your purchase, please contact us within 30 days of receiving your order. Items must be returned in original condition. Return shipping fees may apply unless otherwise specified. Refunds are issued after the return has been reviewed and approved.
Terms & Conditions
Customer Care & Transparency
As a Reno-based natural beauty boutique, we are committed to transparency, compassion, and ethical business practices. If you have questions about our policies or need assistance, please reach out through our contact form or email. We’re here to help.